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Request for Consumer Complaint

Request for Consumer Complaint

Service Description
It is a service through which consumers complain to shops in the Emirate of Dubai with the aim of regulating the relationship between consumers and traders, protecting and resolving consumer rights and taking the necessary actions
Beneficiary
Consumer
Service Structure and Type
  • Subsidiary
  • Disciplinary
Service Delivery Times
24/7
Expected Service Completion Time
4 business days
Expected Waiting Time
N/A
Service Fees

N/A

 

Note : to view the payment channels  Click Here

Service Provision Channels
  1. Phone calls via CPFC: 6005455555
  2. Consumer Protection website:
  3. Smart App: Dubai Consumer
  4. Or via Smart Protection: Available on the Dubai Consumer App or via the Consumer Protection website
Service Requirements
Purchase invoice or sales contract
Steps to get the service
Complain through: Dubai Consumer App or Website
or call center or by using the smart protection service available in the app and location to get a decision to resolve the complaint and review the shop to resolve the complaint
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Last Update 26/03/2024 11:47:04
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Welcome to the Department of Economy and Tourism

Thank you for contacting the Department of Economy & Tourism .
Our business hours are from 7:30am to 3:30pm Monday through Friday You can reach us through our AI technology.
For Business Registration inquiries chat with Rashid
For Consumer Protection inquiries chat with Smart Protection
For any other inquires please visit Contac Us page