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Customer Happiness Charter

Customer Happiness Charter

For your happiness

The purpose of this Charter is to set out quality standards for services provided through DET, including all relevant inquiries and complaints.

 

The staff is committed to making you happy by

  •  Welcoming you with a smile
  • Treating you in a friendly, polite, and professional manner that guarantees you an excellent first impression
  • Providing the environment and facilities needed to deliver excellent services
  • Offering assistance professionally and ensuring you receive quality services
  • Respecting customers’ time as per relevant procedures and obligations
  • Protecting the confidentiality of the information you provide
  • Listening attentively to your concerns and respecting your points of view
  • Responding to your requests in time and without delays
  • Providing the services at all times and through the channels that suit you best

 

Help us make you happy by:

  • Being objective when providing your feedback and contributing by providing suggestions for constructive, positive, and innovative development through the following channels:
    • Dubai Government Unified Electronic Complaints Portal.
    • Dubai Government Unified Electronic Suggestions Portal.
    • Communication box.
  • Updating your personal details whenever there are changes to maintain accurate and updated records.
  • Providing all information in due time when requested.
  • Attending scheduled meetings punctually, especially the ones arranged to take your feedback.
  • Abiding by any legal or financial obligations you must fulfill to be eligible for the services.
  • Participating in foreseeing the future of services.
  • Sharing your positive and happy experience with others.

 

Contact Information 

Department of Economy and Tourism 

Website  www.ded.ae 
Email  info@dubaided.gov.ae 
Call Center  +971 4 4455555 
Dubai SME
Website  www.sme.ae
Email  info@sme.ae

Call Center

 800 SME (763)




 


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